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Privacy Policy

1. Introduction

Adams Motor Repairs Ltd (“we”, “us”, “our”) is a family-run independent garage in Gillingham, Kent (ME7 2RT) offering Class 4 MOT testing, vehicle servicing, diagnostics, wetbelt replacements, DPF cleaning, repairs, and 24/7 recovery services. We handle your personal data with full respect for UK GDPR when you visit our website, book a service, or get in touch with us.

2. Data Controller & Contact Details

Adams Motor Repairs Ltd
Unit 4 Steelfields, Owens Way, Gads Hill, Gillingham, Kent ME7 2RT
 01634 713 765 / 01634 582 187 ·  adamsmotorrepairs@gmail.com

3. Personal Data Collected

  • Booking/enquiry forms: name, email, telephone, vehicle details, service requested

  • Communications: via phone, email, website or in-person interactions

  • Website analytics: anonymised IP addresses, browser/device information, pages viewed, and session duration—collected via essential and performance cookies only; we do not use advertising or profiling cookies.

4. How We Use Your Data

Your data is used to:

  • Schedule and complete MOTs, servicing, repairs, diagnostics, wetbelt replacements, DPF cleaning, and breakdown recovery

  • Send confirmations, invoices, reminders, and follow-up messages

  • Improve our services and website using anonymised analytics

  • Maintain records for VAT, insurance, warranty, and legal compliance

5. Legal Basis for Processing

  • Contractual necessity: to fulfil service and booking requests

  • Legitimate interests: to operate, improve, and secure our garage and website

  • Consent: for optional marketing or follow-up communications

  • Legal obligation: to retain records for statutory purposes

6. Data Sharing

We do not sell or rent your personal data. We only share it with:

  • GDPR-compliant third-party service providers (hosting, email, analytics)

  • Insurance providers or regulatory bodies—only when legally required

7. Cookies & Tracking

  • Essential cookies: required for functionality, booking forms, and security

  • Performance cookies: anonymised analytics only
    No third-party tracking, profiling, or advertising cookies are used.

8. Data Retention

  • Service and enquiry records: retained for up to 7 years

  • Anonymised analytics logs: deleted after 24 months; aggregated data may be kept for insights

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, restrict, or export your personal data

  • Withdraw consent or object to processing

  • Lodge a complaint with the ICO
    To exercise these rights, contact us using the details above.

10. Security

We protect your information using SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is completely secure, we follow industry-standard protocols.

11. International Transfers

All personal data is processed and stored within the UK—no data is transferred overseas.

12. Policy Updates

We may update this policy occasionally. Continued use of our site or services implies acceptance of the current version. The Effective Date above reflects the latest one.

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